Privacy Policy

Welcome to Viever. We understand that you are trusting us with sensitive family information. Our "Privacy-First" commitment means we only collect what is necessary to help you coordinate care and keep the people you care for sharp.

1. Information We Collect

Depending on how you use the app, we may collect:

a. Account Information

Name
Email address
Login credentials or sign-in details (including Google Sign-In, if used)
User type (for example, user or carer)

b. Health and Wellness Information You Choose to Enter

Mood check-ins
Appointment details and reminder settings
Activity history, meditation sessions, and game progress
Emergency contact details
Care-linking information between a user and a carer

c. Device and App Information

App settings and preferences
Notification token/device token for push notifications
Subscription tier/status
Basic technical information needed to operate and secure the app

d. Optional Data

If you choose to use certain features, we may also process:

Location data for location sharing
Camera/scanned images/files for QR linking, and for medical documents (scans, X-rays, lab reports, doctor's notes, and prescriptions) you choose to save to Medical History Log
Calendar event details if you choose to sync reminders to Google Calendar or another calendar app
Short notes Companion remembers between chats, if you use Companion on Premium (see below)

How Our AI Scan Features Handle Your Data

Viever uses Google's Gemini models, via Google's Vertex AI, to power its AI Scan features. What happens to your photo afterwards depends on which feature you use:

Quick vitals scans (reading a blood pressure or glucose meter): the photo is processed in real time to extract the reading, and is never uploaded or stored anywhere. It is not retained after the reading is extracted.
Medical History Log (scans, X-rays, lab reports, doctor's notes, and prescriptions you choose to add to your medical history): the photo is sent to Google's Vertex AI to extract a summary and key details, and the original image is then retained in your private Viever account — stored in your Firebase Cloud Storage, accessible only to you and any carer you've linked — so you can refer back to the original document later. This image is not automatically deleted, but you (the account owner) can delete an individual entry at any time from within Medical History Log — see Section 8. To keep the medical record accountable, a linked carer who adds an entry cannot delete it themselves; only you can.
No Training: regardless of feature, your medical documents, notes, and family conversations are never used to train AI models.

All AI-assisted features in Viever use Google's Vertex AI, operated under Google Cloud's Data Processing Addendum. Your data is processed only to generate a response for you and is never used to train AI models.

How Companion and Viever Assistant Handle Your Data

Companion (the chat buddy for the person being cared for) and Viever Assistant (the helper for carers) are AI chat features. Neither is a person, and neither gives medical advice.

Companion: what you type or say to your companion, including voice recordings, is sent to Google's Vertex AI in Australia to write a reply, together with the last few messages of the current chat so it can follow the conversation. Your messages and recordings are not saved. We keep only daily counts (messages sent, moments shared with your carer, and opening lines written) so we can apply the daily limits.
What Companion knows about your day: so it can answer questions like "what's on today?", Companion also reads a short summary of your own records each time you chat: your open to-dos, upcoming appointments, today's mood, whether a memory question is waiting for you, and your carers' first names. It never reads your medicines. This summary is used only to write that reply and is not saved. If you turn off AI use of your data, Companion doesn't read any of it.
Companion's memory (Premium): on Premium, Companion remembers a few things between chats so it can ask about them next time. It keeps up to 40 short notes about things you tell it, such as the names of people you mention, things you enjoy, your life story and upcoming special days, plus a one-sentence summary of each of your last 5 days of chats. It never keeps the chats themselves, and it is told not to remember health details, medicines, money, bank or card details, passwords, addresses or phone numbers. Each new note is shown to you under the companion's reply when it's made. You can see every note, delete any of them, forget everything, or switch memory off at any time under What [your companion] remembers in the chat menu. The notes are stored in your Viever account in Australia and are used only by Companion. On the free plan, Companion doesn't use or add to its memory; notes kept while you were on Premium stay until you delete them or your account.
Sharing a moment with your carer: if you tell Companion something happy, it may offer to pass a short note about it to your linked carers. Nothing is sent unless you tap Yes. The note is sent to each carer as a notification and appears in their app until they dismiss it.
Offers, not actions: Companion may offer to save your mood or tick off a to-do, but nothing is saved until you say yes.
Companion's spoken replies: on every plan, your companion's replies are read aloud by your phone's built-in voice, and nothing is sent anywhere to do this. Older versions of the app (before 1.0.163) could, on Premium, read replies in the companion's own voice; to create that voice, only the companion's reply was sent to Google's Vertex AI in the United States, because Google's speech service isn't available in Australia. If you're still using one of those versions, that applies until you update.
Viever Assistant: to answer a carer's question, the question is sent to Google's Vertex AI in Australia together with a short summary of the cared-for person's records that the carer is already allowed to see. On Premium, with a full link, that summary can include medications, appointments, blood pressure and blood sugar readings, mood, incidents and recent activity. On the free plan, it includes only when they were last active and their recent games and moods. The summary is used only to answer that question and is not saved. Record IDs, photos and file locations are never included.
Your choice: if the person being cared for has turned off AI use of their data, Viever Assistant cannot read their records at all. It can still help their carer use the app.
Drafts, not actions: Viever Assistant can draft a reminder, appointment or memory prompt for a carer, but it never saves or sends anything itself. Nothing is added until the carer checks it and confirms.
No Training: conversations with Companion and Viever Assistant are never used to train AI models.

2. How We Use Your Information

We use your information to:

Create and manage your account
Provide mood tracking, reminders, appointment reminders, and activity history
Enable linking between a user and an approved carer
Send notifications and reminders you request
Sync data across your devices and your linked care experience
Support optional exports such as reports or calendar files
Manage subscriptions and plan access
Improve app stability, security, and performance

3. How Your Information Is Stored

Viever uses a combination of:

Local device storage to store app preferences and certain activity data on your phone
Cloud services such as Firebase Authentication, Firestore, Storage, Messaging, and related services to support sign-in, syncing, notifications, and secure app functionality

Reasonable steps are taken to protect your information, but no method of storage or transmission is completely secure. For more detail, see our Data Safety page.

Where Your Information Is Processed

Viever is based in Melbourne, Australia, and we've configured our core infrastructure to keep your data within Australia wherever our cloud provider supports it: your account database is hosted in an Australian region (Australia Southeast), and AI processing (via Google's Vertex AI) — including AI Scan, Companion and Viever Assistant — is also configured to run in an Australian region. The one exception is Companion's own voices in older versions of the app (before 1.0.163) on Premium: the companion's own words (never your messages or recordings) were turned into speech by Google's Vertex AI in the United States, as described above. Current versions read replies aloud on your phone instead.

Some supporting services are inherently global and may process limited data outside Australia as part of how they operate — for example, push notification delivery (Apple/Google), authentication infrastructure, crash and error reporting, and subscription billing through app store providers and RevenueCat. Where this occurs, it is governed by Google Cloud's Data Processing Addendum or the relevant provider's own data protection terms, consistent with Australian Privacy Principle 8 (cross-border disclosure of personal information).

4. When We Share Information

We do not sell your personal data. We may share information only in the following cases:

With linked carers/users when you explicitly enable care-linking features, including moments you choose to share with your carer from Companion
With service providers that help operate the app, such as Firebase/Google Cloud and subscription/billing platforms
With calendar or sharing apps if you choose to export or sync appointments/reminders
When required by law or to protect safety, rights, or security

5. Notifications, Permissions, and Optional Features

The app may request permissions such as:

Notifications for medication and appointment reminders
Location for optional location sharing
Camera or file access for scanning QR codes, selecting images, or exporting reports
Calendar sharing/sync only when you choose to create or export calendar events

These features are optional unless needed for a core function you choose to use.

6. Subscription and Payment Information

If you purchase a paid tier, subscription processing may be handled by app store billing providers and subscription platforms such as RevenueCat. Viever does not store your full payment card details directly.

7. Data Retention

We keep your information only as long as needed to: provide the app and its features, maintain your account, comply with legal obligations, resolve disputes, or enforce our terms. Some limited technical records or backups may remain for a reasonable period after deletion.

Companion's memory notes are kept until you delete them or your account. Its chat summaries cover only your last 5 days of chats; older ones are removed automatically.

8. Deleting Your Data and Account

You may request deletion of your data in the following ways:

a. In-App Account Deletion

You can delete your account from within the app by going to the relevant Profile section and selecting Delete Account. The app may ask you to re-enter your password to confirm. When account deletion is completed: your account access is removed, local app data on the device is cleared, and we take steps to remove or de-identify associated cloud data tied to your account, subject to technical, backup, fraud-prevention, or legal retention requirements.

b. Removing Specific Data

You may also update or remove certain records within the app, such as appointments, mood entries, linked-care settings, reminders, individual Medical History Log entries (scans, X-rays, lab reports, doctor's notes, and prescriptions), and the notes Companion remembers (one at a time, or all at once). If you exported or synced data to a third-party calendar or another app, you may also need to delete that data directly from that third-party service.

c. Support Request

If you need help deleting your account or data, contact us.

9. Your Choices

You can generally:

Update profile information
Turn notifications on or off in device settings
Revoke permissions such as location or camera access
Unlink a carer/user relationship
Turn off AI use of your data, or switch off Companion's memory
Request deletion of your account and associated data

10. Children's Privacy

Viever is not intended for use by children without appropriate supervision and consent where required. If you believe personal data has been provided improperly, contact us so we can review and remove it where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date. Continued use of the app after updates means you accept the revised policy.

12. Contact Us

Viever is a family-focused project based in Melbourne, Australia. If you have questions about your privacy, please reach out: info@viever.com.au