1. Information We Collect

Depending on how you use the app, we may collect:

a. Account Information

• Name

• Email address

• Login credentials or sign-in details (including Google Sign-In, if used)

• User type (for example, user or carer)

b. Health and Wellness Information You Choose to Enter

• Mood check-ins

• Appointment details and reminder settings

• Activity history, meditation sessions, and game progress

• Emergency contact details

• Care-linking information between a user and a carer

c. Device and App Information

• App settings and preferences

• Notification token/device token for push notifications

• Subscription tier/status

• Basic technical information needed to operate and secure the app

d. Optional Data

If you choose to use certain features, we may also process:

• Location data for location sharing

• Camera/scanned images/files for QR linking or document scanning

• Calendar event details if you choose to sync reminders to Google Calendar or another calendar app

Our "Zero-Footprint" AI Promise
Viever uses advanced AI (Google Gemini) to power the AI Scan feature.

• No Retention: When you scan a medical note, the image is processed in real-time to extract dates and instructions. Once the text is converted, the image is immediately deleted from processing servers.

• No Training: Your private medical notes and family conversations are never used to train AI models. Your data stays within your private Viever environment. AI-assisted features in Viever use Google's Vertex AI, operated under Google Cloud's Data Processing Addendum. Your data is processed only to generate responses for you and is not used to train AI models.

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Provide mood tracking, reminders, appointment reminders, and activity history

• Enable linking between a user and an approved carer

• Send notifications and reminders you request

• Sync data across your devices and your linked care experience

• Support optional exports such as reports or calendar files

• Manage subscriptions and plan access

• Improve app stability, security, and performance

3. How Your Information Is Stored

Viever uses a combination of:

• Local device storage to store app preferences and certain activity data on your phone

• Cloud services such as Firebase Authentication, Firestore, Storage, Messaging, and related services to support sign-in, syncing, notifications, and secure app functionality

Reasonable steps are taken to protect your information, but no method of storage or transmission is completely secure.

4. When We Share Information

We do not sell your personal data.

We may share information only in the following cases:

• With linked carers/users when you explicitly enable care-linking features

• With service providers that help operate the app, such as Firebase/Google Cloud and subscription/billing platforms

• With calendar or sharing apps if you choose to export or sync appointments/reminders

• When required by law or to protect safety, rights, or security

5. Notifications, Permissions, and Optional Features

The app may request permissions such as:

• Notifications for medication and appointment reminders

• Location for optional location sharing

• Camera or file access for scanning QR codes, selecting images, or exporting reports

• Calendar sharing/sync only when you choose to create or export calendar events

These features are optional unless needed for a core function you choose to use.

6. Subscription and Payment Information

If you purchase a paid tier, subscription processing may be handled by app store billing providers and subscription platforms such as RevenueCat. Viever does not store your full payment card details directly.

7. Data Retention

We keep your information only as long as needed to:

• provide the app and its features,

• maintain your account,

• comply with legal obligations,

• resolve disputes, or

• enforce our terms.

Some limited technical records or backups may remain for a reasonable period after deletion.

8. Deleting Your Data and Account

You may request deletion of your data in the following ways:

a. In-App Account Deletion

You can delete your account from within the app by going to the relevant Profile section and selecting Delete Account. The app may ask you to re-enter your password to confirm.

When account deletion is completed:

• your account access is removed,

• local app data on the device is cleared, and

• we take steps to remove or de-identify associated cloud data tied to your account, subject to technical, backup, fraud-prevention, or legal retention requirements.

b. Removing Specific Data

You may also update or remove certain records within the app, such as:

• appointments,

• mood entries,

• linked-care settings,

• reminders and synced calendar items.

If you exported or synced data to a third-party calendar or another app, you may also need to delete that data directly from that third-party service.

c. Support Request

If you need help deleting your account or data, contact us.

9. Your Choices

You can generally:

• update profile information,

• turn notifications on or off in device settings,

• revoke permissions such as location or camera access,

• unlink a carer/user relationship,

• request deletion of your account and associated data.

10. Children’s Privacy

Viever is not intended for use by children without appropriate supervision and consent where required. If you believe personal data has been provided improperly, contact us so we can review and remove it where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date. Continued use of the app after updates means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact: Viever is a family-focused project based in Melbourne, Australia. If you have questions about your privacy, please reach out to us: info@viever.com.au

Effective Date: April 12, 2026